PRIVACY POLICY

1. Overview & Introduction

Highline Window Cleaning ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information necessary to deliver our window cleaning services across the Gold Coast and Tweed region. This may include:

• Full name, phone number, and site address.
• Project details, site access notes, photos, budget specifications, and preferences.
• Records of communication between you and our team regarding consultations or quotes.
• Technical data such as IP address and browser type collected automatically during website visits.

3. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including:

• Providing customised quotes, site inspections, and project advice.
• Executing residential or exterior window cleaning projects.
• Communicating project milestones, scheduling site visits, and issuing invoices.
• Coordinating scheduling and access to your property.
• Improving our website performance, services, and user experience.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share relevant information with trusted third parties strictly required to carry out your service or comply with Australian legal obligations.

5. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission can be guaranteed 100% secure.

6. Your Rights & Contact Us

You have the right to access, update, or request the deletion of your personal information held by us. If you have any privacy questions or concerns, please contact our team at: